Refund Policy

1. Our Refund Commitment

At Ascend, we're confident that our gamified Bible study approach will transform your spiritual journey. We comply with Paddle's Checkout Buyer Terms and offer refunds in accordance with their policies.

Important: Our payment processing is handled by Paddle.com Market Ltd (and its affiliates), who acts as our Merchant of Record. All refunds are processed through Paddle in accordance with their Buyer Terms.

2. Subscription Pricing

Our current subscription options are:

3. Refund Eligibility

In accordance with Paddle's Buyer Terms, you are eligible for a refund if:

• Cooling Off Period (7 days): You have an automatic right to a full refund within 7 days of your purchase for digital content that has not been fully downloaded or consumed
• Technical Defects: The digital content is faulty, defective, or significantly different from what was described
• Non-delivery: You did not receive access to the purchased content
• Unauthorized Purchase: The purchase was made without your authorization

Additional Considerations:

• For subscription renewals, the 7-day cooling off period applies from each renewal date
• Refunds for purchases made through App Store or Google Play are subject to their respective refund policies
• Paddle, as our Merchant of Record, handles all refund processing and decisions

4. How to Request a Refund

For App Store/Google Play Purchases: Please request refunds directly through the respective app store as we cannot process refunds for purchases made through these platforms.

5. Refund Processing

Processing Time

• Review: We'll review your refund request within 24-48 hours
• Approval: Most refund requests are approved immediately
• Processing: Refunds are processed within 5-10 business days
• Bank Reflection: Depending on your bank, it may take an additional 3-5 business days to appear in your account

Refund Method

Refunds will be issued to your original payment method:

• App Store purchases: Refunded through Apple App Store to your original payment method
• Google Play purchases: Refunded through Google Play Store to your original payment method
• Direct purchases: Refunded to your original credit card or payment method

6. Special Situations

Subscription Renewals

Each subscription renewal is subject to a new 7-day cooling off period as per Paddle's Buyer Terms.

Multiple Subscriptions

If you accidentally purchased multiple subscriptions, we'll work with Paddle to refund the duplicate charges upon notification.

EU Consumer Rights

If you are located in the European Union, you have additional rights under EU consumer protection laws, including a 14-day cooling off period for digital content that has not been fully downloaded or consumed.

Paddle's Role

Paddle.com Market Ltd acts as the Merchant of Record for all transactions. This means Paddle handles payment processing, tax compliance, and refund processing on our behalf.

7. Alternative Solutions

Before requesting a refund, consider these alternatives:

Technical Support

If you're experiencing technical issues, our support team can often resolve them quickly. Contact us at support@ascendbible.com

Study Plan Adjustment

Not satisfied with your current study plan? We can help you customize it to better fit your needs and learning style.

Subscription Pause

Need a temporary break? Ask about pausing your subscription instead of canceling it.

8. Contact Information

For all refund-related inquiries, you can reach us through multiple channels:

• Refunds Email: refunds@ascendbible.com
• General Support: support@ascendbible.com
• Response Time: Within 24 hours during business days
• Phone Support: Available for urgent refund issues

9. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page, and we'll notify active subscribers of any material changes that affect their rights.

Your continued use of Ascend after any policy updates indicates your acceptance of the revised terms.